Meet... Judith García from the Customer Service department
Today we know more about Judith García Suárez. She is a very important member of the Call Center department at MHP Time Management Service.
Thanks to her experience and skills in the coordination team, with a good sense of humor, she manages the attention at the Call Center. All the requests that arrive at our department will be solved by preference. For her, the satisfaction of the clients is her main priority.
1. When did you start working at MHP?
I started in June 2015.
2. In which department were you located at that time and what were your daily tasks?
I started at the CCC, which stands for Customer Call Center.
I was in charge of the call service, guiding users and managers in all their doubts regarding the Time Management Application 'Portal Horario' and also, processing data of our clients in the system.
At this moment, I'm still working at the CCC, but with coordination tasks, which makes me very happy.
3. What is your current working as a CCC coordinator? Since when did you start this function?
Since April this year, I'm a coordinator.
I organize my daily work, check that everything urgent is solved and I'm constantly supporting the team.
4. How do you face the daily organization of the people in your department, if they have too many tasks pending?
During the day we organize ourselves according to the priority of the tasks. Starting with the most urgent, until you finish your most important tasks. And without forgetting the incoming calls, which can not be left unattended.
Daily we receive different task that we derive with another department.
Helping each other is the key of our success.
5. What do you think is required in such an important department?
The most important thing is being very clear about how the Management Application 'Portal Horario' works and to tread every client with the best service.
6. What are the most frequent questions at the Call Center?
All kinds of questions.
Regarding our users, the most common is that they forgot their password.
7. What are the means reason clients call the Call Center?
Laycos is our main communication platform. Through this, we receive all the requests from the human resources department or users.
Any company that has joined the service of MHP, has the possibility to contact us for any questions, we will take care of everything.
We also provide service through email, but every time is less thanks to Laycos, our all in one communication tool, which is the best system to communicate and manage everything in one place.
8. With which departments of the company do you have to be in contact to solve incidents?
Continuously with the Support Department and Technical Department.
We will send all the requests and doubts of our clients and users through Laycos to the corresponding department so they can manage it as soon as possible.
9. What do you think you have achieved at work?
I achieved lots of changes from the beginning to today, thanks to effort, and learning, both as a worker and on a personal level.
10. Any funny true story to tell us?
I have so many stories to tell you and, the strangest...
In one of my first calls, I asked a client where he was calling from (I was referring from which company) and he answered...
From the phone!
Another story: In the beginning, we received lost of call to remove old furniture. Apparently from a company that had a phone number similar to ours, hahahaha...
11. What do you consider the key in your department?
Connect with your team members and try to be positive always.
I'm one of those people that believe in... If you start the day with a good attitude, the rest of the day will go in the same direction. :D
Thank you so much Judith!!